Refund policy

Delivery

ltaqua.lt delivers goods at the time of ordering in the manner of your choice: by courier, by picking up at our store, by picking up at a post office, or by picking up at the nearest post office.

The exact delivery price is indicated in the order summary. Based on the address you provide, the system may automatically offer additional delivery methods.

Returns

Goods may be returned in accordance with Order No. 217 of the Minister of Economy of the Republic of Lithuania of June 29, 2001, on the approval of rules for the return and exchange of goods.

Dispute resolution

All disputes related to the purchase of goods shall be resolved by mutual agreement. If a solution satisfactory to both parties cannot be found, a request shall be submitted to the responsible authorities at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=LT

You can submit a request/complaint regarding a service purchased on our website to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, email: tarnyba@vvtat.lt, tel. +370 5 262 6751, fax +370 5 279 1466, website www.vvtat.lt), as well as to the territorial divisions of the State Consumer Rights Protection Authority in the counties or fill out the request form on the EGS platform http://ec.europa.eu/odr/.