Purchase policy

Purchase and sale rules (contract)

1. Terms used in this Agreement

1.1. Force majeure circumstances – circumstances specified in the Resolution of the Government of the Republic of Lithuania of July 15, 1996, “Rules for Exemption from Force Majeure” and other legal acts of the Republic of Lithuania, approved by Resolution No. 840;

1.2. Seller – UAB “LT Aqua” Company code: 302583519 VAT code: LT100006086718 Bank code: 70440 Account No. LT62 7044 0600 0773 4732, Ukmergės g. 298A Vilnius, contact telephone number +37069131335, info@ltaqua.lt website address https://www.ltaqua.lt/

1.3. Buyer – a natural or legal person who purchases goods from the Seller’s online store https://www.ltaqua.lt/

1.4. Goods – goods ordered by the Buyer from the Seller’s online store;

1.5. Parties – the Buyer and the Seller. Each of them may be referred to separately as a Party.

1.6. Rules – these Rules for the Purchase and Sale of Goods.

2. General provisions

2.1. The Rules establish the mutual rights, obligations, and responsibilities of the Buyer and the Seller when the Buyer purchases Goods.

2.2. The Seller undertakes to transfer the Goods to the Buyer in accordance with the procedure set out in the Rules, and the Buyer undertakes to accept the ordered Goods and pay for them in accordance with the procedure and terms set out in the Rules.

3. Purchase and sale agreement and its conclusion

3.1. The purchase and sale agreement between buyers and sellers is concluded from the moment the buyer selects the online store to trade or form goods, providing all the necessary data and familiarizing themselves with the Rules, and clicking “Order.”

3.2. Each contract concluded between the Buyer and the Seller is stored in the Seller’s database.

4. Buyer’s rights and obligations

4.1. Buyer’s rights.

4.1.1. The Buyer has the right to purchase Goods in the Seller’s online store in accordance with the Rules and the laws of the Republic of Lithuania.

4.1.2. The Buyer has the right, in accordance with Order No. 258 of the Minister of Economy of the Republic of Lithuania of August 17, 2001 “On the Sale of Goods and Provision of Services when Contracts are Concluded using Means of Communication,” to withdraw from the purchase and sale contract by notifying the Seller in writing within seven working days from the date of delivery of the Goods.

4.1.3. In the case of the sale and purchase of Goods, the Buyer may exercise the right to terminate the contract set forth in clause 4.1.2 of the Rules if the Goods have not been damaged or their appearance has not changed significantly.

4.1.4. The Buyer has other rights provided for in the laws of the Republic of Lithuania.

4.2. Buyer’s obligations.

4.2.1. The Buyer undertakes to accept the Goods and pay for the Goods and their delivery.

4.2.2. The Buyer undertakes to immediately make changes to the registration form if the Buyer’s details change.

4.2.3. The Buyer undertakes not to disclose their login details to third parties. If this happens, they must immediately inform the Seller. If the Buyer loses their login details, they must immediately inform the Seller via the contact details provided on the Seller’s website so that the Seller can cancel the Buyer’s registration.

4.2.4. The Buyer undertakes to comply with other requirements established by the laws of the Republic of Lithuania.

5. Rights and obligations of the Seller

5.1. Rights of the Seller.

5.1.1. The Seller has the right to restrict, suspend (terminate) the Buyer’s access to the online store without prior notice if the Buyer attempts to interfere with the operation or stable functioning of the online store or violates their obligations. In exceptional cases, the Seller has the right to cancel the Buyer’s registration.

5.1.2. The Seller may, without prior notice, temporarily or permanently suspend the operation of the online store only after delivering all paid goods.

5.1.3. The Seller has the right to cancel the Buyer’s order without prior notice if the Buyer fails to pay for the Goods within 3 (three) working days.

5.1.4. The Seller has the right to change, amend or supplement the Rules at any time, taking into account the requirements established by law.

5.1.5. The Seller has other rights provided for in the laws of the Republic of Lithuania.

5.2. Obligations of the Seller.

5.2.1. The Seller undertakes to create appropriate conditions for the Buyer to use the services provided by the online store.

5.2.2. The Seller undertakes to organize the delivery of the Goods to the address indicated in the Buyer’s registration form, except in cases where the Buyer informs the Seller in writing of their wish to receive the goods at another address specified by the Buyer.

5.2.3. The Seller undertakes to store the Buyer’s personal data in accordance with the Law on Legal Protection of Personal Data of the Republic of Lithuania.

5.2.4. If the Seller is objectively unable to deliver the Goods to the Buyer, it undertakes to offer the Buyer a similar product, and if the Buyer refuses to accept the similar product, to refund the money paid by the Buyer within 7 (seven) working days. In this case, the Seller shall be exempt from

liability for failure to deliver the Goods.

5.2.5. The Seller undertakes to comply with other requirements established by the laws of the Republic of Lithuania.

6. Delivery of Goods

6.1. Goods shall be delivered to the address specified by the Buyer within 3-5 (three to five) business days of receipt of payment (if advance payment has been selected) for the Goods, unless another term has been specified for the Goods. The Goods shall be delivered by the Seller, its authorized representative, or a courier (messenger) service employee.

6.2. The exact delivery price depends on the weight, volume, dimensions, and delivery location of the Goods, therefore the final price shall only be specified after the order has been placed.

6.3. Once the Goods have been delivered to the address specified by the Buyer, the Goods shall be deemed to have been transferred to the Buyer. The Goods may only be collected by the person who placed the order or the person specified at the time of placing the order. No later than on the day of delivery of the Goods, the Buyer undertakes to confirm receipt of the Goods by email to the Seller’s email address. If the Goods are not delivered on the planned delivery date, the Buyer shall immediately, but no later than the day after the planned delivery date, inform the Seller thereof. Failure to comply with the notification procedure set out in this clause shall be deemed to mean that the Buyer has no claims against the Seller regarding the delivery of the Goods.

6.4. Upon delivery of the Goods, the Buyer must check the condition of the Goods. Once the Buyer has signed the waybill or other Goods transfer-acceptance document, it shall be deemed that the Goods have been transferred in proper condition. If the Buyer notices that the packaging of the delivered Goods is damaged (crushed, wet, or otherwise externally damaged), the Buyer must note this on the waybill or other document of transfer and acceptance of the Goods and, in the presence of the Seller or the courier who delivered the Goods, draw up a free-form report of damage to the Goods. If the Buyer fails to do so, the Seller shall be released from liability to the Buyer for any damage to the Goods that the Buyer has not noted in accordance with the above procedure.

6.5. In all cases, the Seller shall be released from liability for violation of the delivery terms of the Goods if the goods are not delivered to the Buyer or are delivered late due to the Buyer’s fault or circumstances dependent on the Buyer.

6.6. The Seller’s delivery times are preliminary and do not apply in cases where the Seller does not have the required goods in stock and the Buyer is informed of the shortage of the goods ordered. At the same time, the Buyer agrees that in exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller’s control. In such a case, the Seller undertakes to contact the Buyer immediately and agree on the terms of delivery of the goods.

7. Price of goods, taxes, and payment procedure

7.1. The range and price of goods are specified in the online store at the time of conclusion of the contract. Prices are quoted in euros.

7.2. The Buyer shall pay for the Goods in the following ways:

7.2.1. by paying in advance by bank transfer – this is an advance payment where the Buyer, after printing out the order and going to the nearest bank branch, transfers the money to the Seller’s bank account. Or, after placing an order, by making a bank transfer using online banking services

7.3. Once the Buyer has selected the desired Goods, they can print out the order form – the prepayment invoice received by email, and the invoice is sent to the Buyer on the day of shipment by email or via a link in the user interface. The prepayment invoice and invoice shall specify the selected goods, their quantity, discounts granted, and the final price of the goods, including all taxes. No additional invoices shall be issued.

8. Quality, warranty, and return of goods

8.1. The seller guarantees that the quality of all goods complies with the standards established in the Republic of Lithuania and declared by the manufacturer, and if there are no such standards, with the usual requirements for the sale of goods in retail trade. The Goods are of merchantable appearance, the packaging is intact and neatly packed.

8.2. The Seller shall not be liable for the fact that the color, shape, or other parameters of the goods in the online store may not correspond to the actual size, shape, and color of the goods due to the characteristics of the display used by the Buyer.

8.3. The goods sold by the Seller are covered by the warranty provided for in the relevant laws of the Republic of Lithuania.

8.4. The return and exchange of goods is carried out in accordance with the “Rules for the Sale of Goods and Provision of Services when Contracts are Concluded Using Means of Communication” approved by Order No. 258 of the Minister of Economy of the Republic of Lithuania on August 17, 2001.

8.5. The Buyer may return goods only if:

8.5.1. the goods are undamaged, have not been used, and are in marketable condition;

8.6. The Seller has the right not to accept goods returned by the Buyer if the Buyer does not comply with the procedure for returning goods set out in this article.

8.7. The Buyer has the right to submit written claims to the Seller within 2 (two) days from the date of receipt of the Goods regarding any discrepancies noticed later and recorded in official documents. In this case, the Seller undertakes to examine the claim within 10 (ten) working days and, if the claim is justified, to offer the Buyer repair the Goods that are unsuitable for use (if possible), return the Goods or replace them with Goods that meet the quality requirements, or reduce the price of the Goods.

9. Liability

9.1. The Buyer is responsible for the accuracy of the data provided in the registration form. The Buyer also assumes full responsibility for the consequences arising from the incorrectness or inaccuracy of the data provided in the registration form. The Buyer is responsible for actions performed using this online store.

9.2. The parties shall be liable for any breach of the purchase and sale agreement concluded using the online store in accordance with the procedure established by the laws of the Republic of Lithuania.

9.3. The Seller shall not be liable for information provided on the websites of other companies, even if the Buyer accesses these websites via links in the Seller’s online store.

9.4. The Buyer shall be liable for the transfer of their login details to third parties. If a third party uses the services provided by the Seller by logging into the online store using the Buyer’s login details, the Seller shall consider this person to be the Buyer.

9.5. After the Buyer has ordered the Goods, the Seller may terminate the contract if it does not have the Goods, if the Seller suspects that the Buyer has provided inaccurate personal data, and/or if the Seller has been unable to contact the Buyer within 3 (three) days. The Seller shall not compensate for any damage caused by such termination of the contract.

9.6. Each Party undertakes to compensate the other Party for any direct losses or expenses incurred due to failure to fulfill or improper fulfillment of the obligations assumed in these Rules.

9.7. The Seller shall be exempt from any liability in cases where the losses arise due to the Buyer’s failure to familiarize themselves with these Rules, despite being given the opportunity to do so, and disregarding the Seller’s recommendations and their own obligations.

9.8. The Parties shall not be liable for failure to perform their contractual obligations if such failure was due to force majeure and shall immediately inform the other Party of the occurrence of force majeure circumstances.

10. Final provisions

10.1. The Seller shall send all notifications to the email address provided in the Buyer’s registration form.

10.2. The Buyer shall send all notifications and questions to the Seller’s online store contacts.

10.3. All disputes arising from the implementation of this Agreement shall be resolved through negotiation. If the dispute cannot be resolved through negotiation, it shall be resolved in accordance with the laws of the Republic of Lithuania, applying the jurisdiction of the Seller’s office.

10.5. The legal relations between the Parties shall be governed by the relevant provisions of the laws of the Republic of Lithuania, unless otherwise provided herein.